Head of Future Experience Strategy

Are you ready to define the future of experience design? Do you believe that tomorrow can be a better place – if we design it right? Is it your ambition to connect the latest technologies with human insights? Now is your chance to lead the way in building future experiences for the benefit of individuals and businesses.

At KPMG, we are at the forefront of technological innovation, delivering best-in-class advisory and technology solutions to some of the largest and most established companies. The next step in our journey is to establish a new team focused on creating valuable user and customer experiences. We call it Future Experience (FX). 

Our new Future Experience cell is anchored in KPMG NewTech and will provide advisory services, insights, strategy and solutions. Advanced technology can generate powerful and new kinds of tools, services, experiences, and customer journeys. We will both utilize these capabilities and shape the development of advanced new technology with the purpose of generating effective, useful, humane, transparent and empowering experiences. We call it, “humanizing experiences with artificial intelligence” or simply, “experience by intelligence.”


Define the future of human experiences

 Our value proposition is that we are experts at creating meaningful experiences based on new and advanced technology. As our new Head of FX Strategy, you will be responsible for:

  •   defining our strategic and conceptual offerings, processes and deliveries
  •   creating and shaping our go-to-market strategy
  •   pushing the boundaries of what is possible in terms of experience design – and generating engaging thought leadership

 You will work closely with our Director of Future Experience to gain traction in the market, and you will have the opportunity to build a clear and unique value proposition for the cell. Your role is crucial to our success, and you will be in a unique position to build our client base based on the delivery of unique brand experiences never seen before. Our goal is to service a broad range of clients within e-commerce, connected retail, brand and experience stores, augmented reality, augmented intelligence, customer service, conversational AI, virtual assistant and mobile solutions.

In this role, you will work closely with the rest of the NewTech team and other service lines at KPMG. This gives you the opportunity to leverage both expertise within AI and technology, as well as broad cross-industry expertise. Furthermore, you will have the opportunity to tap into global networks that are available surrounding various Experience agendas.

About you, our newest team member

At KPMG, you will find driven people and a highly entrepreneurial culture. In this role, we expect that you will work as an intrapreneur who is ready to challenge the status quo and who is motivated by building a business that will grow in the long term.

You are an inspirational leader who is driven by quality and providing stellar strategies and solution concepts. Your end goal is always to create a sublime customer and user experience. Creativity and curiosity are essential, as you will be expected to come up with new approaches and challenge traditional ways of thinking. 

In addition, you have:

  •   10+ years of experience working with experience design, digital strategy or digital product development, with at least a few years experience in a leadership position
  •  experience from a consulting company or an an agency
  •   an empathic and authentic leadership style with a focus on developing new talents, building an inclusive culture and motivating specialists to perform their best
  •   a strong commercial understanding and demonstrated client expertise with experience design projects
  •   a solid strategic framework combining technology, experience and business
  •   a large network regarding potential clients and future team members

You must be fluent in Danish and English. A demonstrated interest in new technology will be considered an advantage.

Apply now

If you are interested in the position, please contact Bodil Haumann, Induce, +45 2160 7013, bodil@induce.dk or send your CV directly to her. 

At KPMG, we are committed to developing diverse talent at all levels. We encourage all interested candidates to apply, regardless of age, race, gender identity, sexual orientation, disability, religion or ethnicity.

We look forward to welcoming you to KPMG.

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