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Head of Digital & Omnichannel
Can you lead strategic digital innovation for personal banking customers? Join and shape the digital product and consumer platform strategy. You will be responsible for much of the coordination with IT and external vendors. Use your agile mindset, service design thinking and customer journey understanding to create innovative solutions to new and current customers.
Help create exceptional customer experiences
The teams is responsible for creating and executing the digital CX strategy and the Omni channel strategy. Your team develop new experiences based on deep understanding of technological trends, regulation and customer behavior. The teams defines new customer experience across channels. The team you will be heading participates in and are responsible for key projects and strategic programs.
Service design thinker with project management skills
You are a service design thinker with a relevant academic background and agile toolbox. You could be working in a start-up, with digital customer experiences or perhaps in the management consulting industry. What matters most is that you are great at creating customer experiences and managing people working in agile projects. Great customer experiences are your focus, and you also understand how to transform regulatory requirements into a potential win for both the customers and the bank.
You use your strategic and analytical skills to balance customer expectations against technological opportunities and business issues. You will be a part of the management team and head the ‘Digital and Omnichannel’ team. You prepare analyses, recommendations and presentations senior management.
You are known for always being on top of consumer trends and your persistent approach and high motivation mean that you more often than not reach the ambitious goals you set for yourself and the team.
Excellent presentation and English skills are required.