Director for Digital Experience at KPMG NewTech

Copenhagen (Full Time)

KPMG NewTech is at the forefront of technological innovation, delivering best-in-class advisory and technology solutions to some of the largest and most established companies in Denmark. The team is passionate about harnessing the power of new technologies to re-think and improve traditional ways of working. They have established themselves as market drivers and leaders within artificial intelligence and automation, and their next ambition is to transform eCommerce and customer/user experiences with a dynamic director at the helm.


As the new Director for Digital Experience, you will establish a brand-new cell within NewTech and be responsible for developing and driving their CX/UX and eCommerce agenda. The focus in NewTech is on delivering solutions that reap the unique benefits of AI as an underlying technology. The new cell is about creating outstanding user and customer experience and e-commerce solutions. KPMG NewTech believe that the solutions can be lifted to a new level by adding AI, e.g., predicting what the user will do next, what has most value, sending alerts and more. You will have the opportunity to define the new cell, i.e. make a strategy, build a diverse client portfolio and recruit your own team of experts responsible for implementing UX/CX and e-commerce solutions for clients. The initial focus is within retail and B2B companies, but they expect you to quickly expand into other areas.


Anchoring the position in the market through branding, events and thought leadership will be crucial for success. Your deep expertise and knowledge of important offerings, current trends and client interests will shape the way forward.

In this role, you will work with both the local NewTech team and the local KPMG firm to leverage both your deep competencies within AI and their broad cross-industry expertise. Furthermore, you will have the opportunity to tap into the global networks that are available surrounding the UX/CX and eCommerce agendas, allowing you to leverage tools and platforms such as KPMG Nunwood.


Both KPMG as a whole and the NewTech team specifically are home to driven people and a highly entrepreneurial culture. In this role, we expect that you will work as an intrapreneur who is ready to challenge the status quo and who is passionate about building a business that will grow in the long term.

As with any start-up, sales and business development activities will be a central part of establishing the UX/CX and eCommerce cell. It is therefore important that you thrive with this, as well as with project delivery and growing the team. Speaking of the team, we would also encourage you to consider colleagues whom you can bring along as founding members of the cell to secure a running start.


About you

You are an inspirational leader who is passionate about quality and providing stellar customer and user experience. Creativity and curiosity are essential, as you will be expected to come up with new approaches and challenge old ways of thinking.

In addition, you have:

  • 10+ years of experience
  • A strong commercial mindset and demonstrated sales experience with eCommerce or CX/UX projects (preferably custom-made solutions)
  • A large network, with regard to potential clients and future team members

You must be fluent in Danish and English. A demonstrated interest in AI will be considered an advantage. Experience from a large consultancy is also a plus.


Are you interested in this position?

If you are interested in the position, please contact us on, or by filling out the contact formula below.

“At KPMG, we are committed to developing diverse talent at all levels. We encourage all interested candidates to apply, regardless of age, race, gender identity, sexual orientation, disability, religion or ethnicity.”


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